When
you're operating a business and things aren't quite running as smoothly
as they could be, it can feel like a bit of a gamble when deciding what
to do about it. Do you take action and implement a change, that may in
the short term take a bit more effort than usual, but pay off in the
long term? Or do you simply decide to push forward with things as they
are and hope for the best?
This situation often comes up in Allied Health practices when it comes
to software, particularly within practice management. Software change
can understandably be daunting for some and cause apprehension when
considering the added training required on top of existing workloads.
However,
with the appropriate level of planning and regular interaction between
each party involved, we at Gensolve have developed and honed in on
boarding process that, with the below guide, ensures the on boarding
experience to Gensolve patient appointment software is as smooth and efficient as possible.
Remember why you chose to change
- Sometimes, in the midst of change, it can be easy to forget why you
decided on that change in the first place. And sometimes, complacency
and doing nothing can seem so much easier. Regularly reminding yourself
about why you're doing this for your practice is a great way to stay
centred and make sure any stage of the process doesn't overwhelm you.
Delegate appropriately
- You'll want to choose key personnel to take on a project management
role throughout the process. Generally, team members who have a thorough
understanding of the current process you follow, and how it will be
achieved in the new environment are good people to task with this.
Read correspondence and follow the steps
- Don't worry, we won't leave you to fend for yourself at any stage
throughout this process. We will be sending you all the information and
details you'll need, so it's important you read any correspondence you
receive from us carefully and work through the onboarding steps that
will be provided.
Ask questions - While Gensolve's appointment book manager
is easy to use, it's important to remember it's still a complex piece
of software. If anything in the correspondence isn't clear enough or
leaves anything out that you think is important, please contact us and
ask. That goes for anything else that comes up as well.
We really do want your feedback
- Similar to the above, if there's anything that comes up that you're
just not sure works in the best way for you, we want to hear about it.
And in detail! If you're having issues with any part of the process of
onboarding, please help us keep those lines of communication open and
let us know what it is and how you could work better with it.
The support tools are there for you to use
- Take advantage of our Support Centre, which is available 24/7
whenever you might need it. This has a whole bunch of resources designed
specifically for you to increase your knowledge of the Gensolve Allied Health practice management software and get the most out of it that you can.
Coordination of training and Go Live
- Speaking of going live, we encourage you to have a little time
between handover and your internal Go Live date. This is your time to
consider your financials and find what works with closing off one
practice management system and beginning another.
Training
- Take advantage of the time you'll spend with the trainers. They're
here to ensure you have a more thorough understanding of how things work
in our particular environment and want to help you.
Go Live handover - When the big day comes, our support team will be available to assist you from the beginning.
Feel supported moving forward
- Being familiar with our Support Centre already will help you to feel
empowered as you move on past your Go Live and integrate Gensolve
Practice Manager into your daily practice life. And just remember, if
anything comes up, you can always submit a support ticket and we'll be
there to assist you.
Following
this easy guide when you're making the move to Gensolve Practice
Manager will ensure your transition is a smooth and efficient one.
Contact us today to find out how we can provide you with comprehensive
online practice management & financial software application.
